Special Customs Requirements

Anne-Lise Updated by Anne-Lise

For delivery to certain countries, we require special information upfront as part of the customs clearance process. We pass those information on to DHL / UPS. Without the information we cannot ship your order and need to delay it until we have the information. Please provide those to us after your placed your order.

We requiered the following information from customers from:

  • Turkey
    • Private individuals: 11 digit TR ID Number.
    • Private individuals (foreigner): Passport Number
    • Companies: VAT Number
  • Korea
    • Private Individuals: Personal Customs Clearance Code (PCCC) or 8 digit birth date using format YYYYMMDD,
    • Company Address: 10-digit VAT number
  • Russia
    • We don't require particular information upfront. You will be contacted by UPS to provide the information needed.

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