Magnetic Stirrups
Can I use the magnetic stirrups in competition?
Is there a body weight limit or minimum weight?
How do I release my feet from the stirrup?
Are the magnetic stirrups available in different sizes?
How should I care for my Ophena Magnetic Stirrups?
Can I test the magnetic stirrups before purchase?
How much do the stirrups weigh?
I'm afraid of falling out on the open side. Is that a risk?
Do Ophena S stirrups fit Western saddles?
Are Ophena magnetic stirrups suitable for Para Riders?
Do I need special riding boots?
What is the Difference between Ophena S and Ophena T?
How strong is the magnetic connection?
Are magnetic fields dangerous for me or my horse?
How big is the stirrup's tread / footbed?
In which way is Ophena's grip different from traditional stirrups?
Are Ophena's magnetic stirrups shock absorbent?
Can I use magnetic stirrups with metal implants or a cardiac pacemaker (PM)?
How long will the magnets of Ophena's magnetic system last?
The magnetic connection seems to be too weak / too strong
Everything on Smart Attach™, Ophena's Magnetic Stirrup Attachment System.
Why Ophena is the Safer Option.
How durable is the colour of Onyx Black and Rose Temptation?
Ophena's Magnetic System and its benefits
Should I alternate between my Ophena magnetic stirrups and my traditional stirrups to not lose habit?
Magnetic Insoles
Troubleshooting
Do I need to use the magnetic insoles?
I already have insoles in my riding boots. Can I use them together with your insoles?
What is the difference between Standard and PLUS insoles?
Are the insoles included?
Where will my foot be attached to the stirrup?
Which size shall I choose for the insoles?
Can I buy magnetic insoles separately?
How often should I replace the magnetic insoles?
Can I use the magnetic insoles together with heated insoles?
Saddle Pads
Which saddle pad size shall I choose?
Is the saddle pad durable?
How do I care for my saddle pad?
On which side is the Ophena logo?
Order and Payment
Can I pay in instalments / monthly rates?
Can I use several gift cards in one order?
I changed my mind. How can I cancel my order?
Can I change my shipping address after I ordered?
Can I order in another language?
Can I pay with Klarna?
I want to order for my company. Can I get a VAT exemption?
I made a mistake, can I change my order?
Can I order in my local currency?
Where can I buy Ophena products?
I ordered, but haven't received an order confirmation via email.
Delivery and customs
I have still not received my package. When will it arrive?
Will I need to pay customs duty on my ordered products?
Do my shipping and billing address need to be the same?
Which shipping services do you use?
Special Customs Requirements
How long does the delivery take?
How much does shipping cost?
From where do you ship orders?
Which countries do you deliver to?
How will I know my order has been dispatched?
BREXIT: Do UK customers have to pay import taxes?
Norway: How high are the customs charges?
Money-back guarantee and returns
What is your 60-day Money-Back Guarantee?
When does the 60-day risk-free trial start?
How do I return my product?
Gift Cards
Why are gift cards a great gift?
How long does it take to receive a gift card?
Can I purchase gift cards in currencies other than Euro?
Can I get a physical gift card?
Contact our Team
- Help Categories
- Money-back guarantee and returns
- What is your 60-day Money-Back Guarantee?
What is your 60-day Money-Back Guarantee?
We believe in our products and want you to be absolutely happy with them. If for any reason you're not 100% satisfied at any time in the first 60 days, just return your product for a full refund of the purchase price. Simply email us the problem, and we’ll take care of you.
Can I test your magnetic stirrups that way?
Yes, you can. We kindly ask you to handle them carefully and keep them as clean as possible. But if you are not 100% satisfied, we will take them back.
You can find all the details here.
