Delivery and customs

I have still not received my package. When will it arrive?

You have placed an order some time ago, but have not yet received it? Please note that some items have longer lead times. Those are stated right above the "add to cart" button and usually as well in…

Simon Geldner
Updated 1 minute ago by Simon Geldner

Will I need to pay customs duty on my ordered products?

On customs duties, import fees, and which countries are exempt.

Anne-Lise
Updated 3 days ago by Anne-Lise

Do my shipping and billing address need to be the same?

On addresses for billing and shipping.

Anne-Lise
Updated 3 days ago by Anne-Lise

Which shipping services do you use?

Our shipping partners.

Anne-Lise
Updated 3 days ago by Anne-Lise

Special Customs Requirements

Customs Requirements for Turkey, South Korea and Russia.

Anne-Lise
Updated 3 days ago by Anne-Lise

How long does the delivery take?

About shipping and delivery times

Anne-Lise
Updated 3 weeks ago by Anne-Lise

How much does shipping cost?

Shipping costs for different countries

Anne-Lise
Updated 1 month ago by Anne-Lise

From where do you ship orders?

We ship all orders from our headquarters in Gothenburg, Sweden. However, we ship with Express services, so even to the United States or China delivery times are often as low as 2-4 days. Learn more a…

Anne-Lise
Updated 1 month ago by Anne-Lise

Which countries do you deliver to?

Check for your country

Anne-Lise
Updated 1 month ago by Anne-Lise

How will I know my order has been dispatched?

How we will inform you about when your order has been shipped / been sent and other order statuses

Anne-Lise
Updated 1 month ago by Anne-Lise

BREXIT: Do UK customers have to pay import taxes?

When you order from ophena.com to the UK, nothing has changed. We charge British VAT during checkout and file it with HMRC. We also deliver DDP so there will be no customs charges and no paperwork fo…

Anne-Lise
Updated 1 month ago by Anne-Lise

Norway: How high are the customs charges?

When you purchase from Norway, you will be charged customs duties. We do not cover these duties and handling fees, even though we pay for the actual shipping charges. Due to the value of the product,…

Anne-Lise
Updated 1 month ago by Anne-Lise

Contact