Delivery and customs
I have still not received my package. When will it arrive?
You have placed an order and wonder where your package is? Read this.
Will I need to pay customs, import duty or other taxes on my ordered products?
On customs duties, import fees, and which countries are exempt.
Do my shipping and billing address need to be the same?
On addresses for billing and shipping.
Which shipping services do you use?
Our shipping partners.
Special Customs Requirements
Customs Requirements for Turkey, South Korea and Russia.
How long does the delivery take?
About shipping and delivery times.
How much does shipping cost?
Shipping costs for different countries.
From where do you ship orders?
Our location for order fulfilment.
Which countries do you deliver to?
Check for your country.
How will I know my order has been dispatched?
Following your order status.
BREXIT: Do UK customers have to pay import taxes?
Relax when ordering to the UK, we take care of it all. Click for more details.
Norway: How much are the customs charges when ordering to Norway?
Customs duties when ordering to Norway.